Getting in Touch with Royal Reels Support

What to Have Ready Before You Write or Chat

Our support team is staffed 24 hours a day, seven days a week, across Australian time zones including AEST (UTC+10) and AEDT (UTC+11), so a query sent at 3 am in Perth is handled the same way as one sent at noon in Sydney. Written requests go to [email protected], and the same address is used for any reply that needs a record of the exchange.

A short list of details saves a round trip. Have your registered email address or username, the date and time of the transaction in question, the payment method you used (PayID, Visa, Mastercard, BPAY, POLi, Neosurf, Skrill, Neteller or cryptocurrency) and the amount in AUD. For a verification query, keep a photo of your Australian driver’s licence, passport or Medicare card ready, along with a recent utility bill or bank statement as proof of address. For a bonus question, note which offer you claimed, the 100% Welcome Offer up to $500 or the $10 Welcome Bonus, and the game you were playing. Never include your password in a message. Our agents will not ask for it in chat or by email.

Which Channel Handles Which Problem

Live chat is the quickest route for anything that blocks you from playing, while email suits requests that need documents or a written trail, and the help centre answers routine questions without waiting for an agent.

We do not publish a phone number.