Royal Reels Casino Terms and Conditions

What Happens the Moment You Register

By ticking the box in the Sign Up window and pressing Send verification, you enter a binding agreement with Digibrite SRL, the operator of Royal Reels, on the terms set out here and on the Privacy Policy and Responsible Gambling pages. The same applies each time you sign in, deposit or claim a bonus, and it covers royalreelsslots.com on desktop and in a mobile browser. If you disagree with any clause, do not register or continue playing. Where a bonus offer carries its own conditions on the Promotions page, those conditions apply alongside these terms and take priority for that offer.

What We Do When Play Breaks the Rules or the Software Fails

We treat a second account held by the same person, a shared account, bonus abuse (for example opening accounts to claim the $10 Welcome Bonus more than once), collusion with other players and the use of bots, scripts or other automation as breaches. After a breach we may void winnings, remove bonus funds, suspend the account or close it, and we return your own remaining deposit where the law and our licence conditions allow.

If a pokie, live table or the cashier malfunctions, the affected round is void, including any payout that resulted from the fault. We restore the stake shown in the game history and pass the incident to the game provider concerned, such as Pragmatic Play or Iconic21 Live, for review. Report a suspected fault through live chat with the game name, time and round number.

Which Rules Apply to a Dispute With Us

Royal Reels is operated by Digibrite SRL, registered in San José, Costa Rica, under Curaçao Gaming Control Board licence 365/JAZ, sublicence GLH-OCCHKTW0702162022. Any dispute about these terms is handled under the rules attached to that licence and the laws applicable to the registered operator. You must raise a complaint with us first through live chat or at [email protected], and the licensing authority is the next step if we cannot resolve it. Participation in Australia is your own responsibility.

Who May Open an Account

You must be 18 or older, and you confirm this when you register. Each person may hold one account, tied to one name, one email address and one payment profile in AUD. Your details must be accurate and match your identity documents, and you may not open or use an account on behalf of anyone else.

Royal Reels does not hold an Australian licence. Digibrite SRL is licensed offshore, so the site is not regulated by ACMA or any Australian state body, and the Interactive Gambling Act 2001 is not something our licence answers to. You are responsible for checking that taking part is lawful where you live before you deposit.

How We Check Your Identity Before a Withdrawal

We verify identity (KYC) before your first withdrawal is processed and at any later point where our anti-money laundering checks require it. You upload a photo of an Australian driver’s licence, passport or Medicare card, plus a utility bill or bank statement as proof of address, and you can do this from a mobile browser. Withdrawals stay pending until the documents are accepted, and we may ask for further evidence such as proof of the payment method you used.

How Deposits, Withdrawals and Bonuses Work, and What We Are Not Liable For

Deposits and withdrawals run in AUD with no conversion fee, and withdrawals return to the method used to deposit.

Bonuses are for players aged 18 and over. The Welcome Offer of 100% up to $500 needs a deposit of at least $20, and both it and the $10 Welcome Bonus carry a 40x wagering requirement on the bonus amount. The maximum bet while a bonus is active is $5 per spin, and the validity period is shown on the offer in your account. Pokies count 100% towards wagering, live dealer and table games count 3%, and winnings from the $10 Welcome Bonus are capped at a $200 withdrawal.

We are not liable for losses from gambling itself, for interruptions to your internet connection or device, for bank or payment provider delays outside our control, or for indirect loss of any kind. Our liability for a proven error on our side is limited to the amount of the affected stake or balance.

What Happens When We Change These Terms

We may update these terms when our licence conditions, payment methods or bonus rules change. The revised text is published on this page with a new revision date, and we notify registered players by email or by a notice at sign-in. Changes apply from the date shown, and a bonus already claimed stays under the conditions it was issued with. If you keep playing after the revision date, you accept the updated terms, and you may close your account through live chat if you do not.