Royal Reels Casino Legal Notice
Who Operates This Website
The website royalreelsslots.com and the Royal Reels casino brand are operated by Digibrite SRL, a company registered in San José, Costa Rica. We do not publish a company registration number on the site, so the jurisdiction of registration is the identifying detail we give, and any formal correspondence should be sent to [email protected] with the subject line Legal.
This service is offered from outside Australia under an offshore licence. It is not a licensed Australian gambling operator, it has no authorisation from ACMA or any state or territory regulator, and nothing on the site should be read as an invitation from a body regulated in Australia. Australian visitors reach it on their own initiative and are responsible for confirming that their use is lawful where they live.
If a Link on This Site Leads Elsewhere
Where this site links to or names an outside organisation, such as a gambling support service or a payment provider, we do not control that organisation’s pages and do not vouch for their accuracy, availability or privacy practices. Opening an external page is your own decision. Information about third parties on this site is given for orientation and may change without notice on their side.
Who Stands Behind the Content and How to Raise a Complaint
Digibrite SRL is responsible for the texts, offers and figures published on royalreelsslots.com. If you find a statement that is wrong or out of date, write to [email protected] and we will correct it. Complaints about your account, a payment or a bonus follow three steps.
| Step | Channel | What to include |
|---|---|---|
| 1 | Live chat, available 24/7 | Account email or username, a short description, transaction time |
| 2 | Written complaint to [email protected] | The chat reference if you have one, screenshots, amounts in AUD |
| 3 | Escalation to the licensing authority | Our written answer and the dates of your earlier contact |
The licensing authority in step 3 is the Curaçao Gaming Control Board, which issued licence 365/JAZ. Escalate only after you have received our written answer or after we have failed to reply.
The Licence Behind the Casino
Royal Reels operates under Curaçao Gaming Control Board licence 365/JAZ, with sublicence GLH-OCCHKTW0702162022, held by Digibrite SRL. That licence sets our obligations for holding player funds apart, testing games, screening for money laundering and resolving disputes. Separately from the licensing authority, iTech Labs tests the random number generators behind our pokies and virtual table games. iTech Labs is a testing laboratory and not a regulator.
Copyright, Game Provider Trademarks and Contact Details
The design, text and structure of royalreelsslots.com belong to Digibrite SRL and may not be copied, scraped or republished without written permission. Game titles, artwork and logos shown here are the property of their studios, including Pragmatic Play, Booongo, Playson, Wazdan, Penguin King, Dynabit, Fugaso, Hacksaw Gaming, TADA Gaming, Iconic21 and Playtech, and appear under licence to show what is available in the lobby.
For any legal matter, write to [email protected].