Royal Reels Casino Privacy Policy
Who Answers for Your Data and Where to Complain
Digibrite SRL, registered in San José, Costa Rica, is the controller of the personal data collected through royalreelsslots.com. We decide why your data is used and we are accountable for it. If you believe we have mishandled it, you have the right to lodge a complaint with a supervisory authority. Players in Australia can approach the Office of the Australian Information Commissioner (OAIC), and players elsewhere can contact the data protection authority where they live. We ask that you write to us first at [email protected] so we can try to put the matter right.
If You Want to See, Fix or Delete Your Data
You may ask us for access to the data we hold about you, correction of anything inaccurate, deletion, restriction of processing, objection to processing based on our legitimate interests, and a portable copy of the data you provided. Send the request by email and we will confirm your identity first, using details already on the account. Deletion has limits: identity records, payment history and gaming records that we must keep under anti-money laundering rules and our Curaçao licence are retained even after a deletion request.
Why We Process Your Data
We use your data to open and run your account, deliver games, process deposits and withdrawals, verify identity, apply bonus terms, answer support requests and detect fraud or multiple accounts. The legal bases are the contract you enter when registering, our legal duties under licence and anti-money laundering rules, our legitimate interest in keeping the platform secure, and your consent for marketing. Marketing messages about free spins and bonuses by email and SMS rely on the optional box in the Sign Up window, and you can withdraw that consent at any time.
When Your Data Leaves Australia
Our operator is based in Costa Rica and our game and payment partners run servers in several countries, so your data is processed outside Australia. We share only what each partner needs for its task and we require contractual protection from those that handle personal data, including confidentiality and security obligations. By registering you accept that this transfer is part of running the service.
What Happens to Your Data After You Close Your Account
Closing your account stops marketing and gameplay processing at once. We then keep identity documents, transaction records and account history only for as long as anti-money laundering rules, licence conditions and the defence of legal claims require. When that period ends, the data is deleted or anonymised. Data held only for marketing is removed when you withdraw consent or close the account.
How Cookies and Analytics Are Used
Cookies keep you signed in, remember your choices and help us see how the site performs.
| Category | Purpose | Can you opt out? |
|---|---|---|
| Essential | Sign-in session, cashier security, fraud prevention | No, the site needs them to work |
| Functional | Remembering closed banners and display choices | Yes, through browser settings |
| Analytics | Page performance and error reports | Yes, through browser settings or by declining in the cookie notice |
Who Receives Your Data From Us
Payment data goes to the channel you choose, whether PayID, BPAY, POLi, Neosurf, Visa, Mastercard, Skrill, Neteller, or a Bitcoin, Ethereum or Tether network. Game providers including Pragmatic Play, Booongo, Playson, Wazdan, Penguin King, Dynabit, Fugaso, Hacksaw Gaming, TADA Gaming, Iconic21 Live, Playtech Live and TrueLab receive the technical identifiers needed to run a round, not your identity documents. iTech Labs audits our RNG outcomes and does not receive player data. Regulators and law enforcement receive data only where the law requires it.
What We Collect When You Sign Up and Play
At registration we collect your email address, name, date of birth, mobile number, residential address and account currency. When you deposit or withdraw we record the method, amounts and transaction references. For verification we collect a copy of your Australian driver’s licence, passport or Medicare card and a utility bill or bank statement. Our servers log your IP address, device type, browser, session times and game activity, and cookies add further technical data.
Where to Send a Personal Data Request
Send access, correction, deletion or objection requests to [email protected] and state the request type and the email address or username on your account. Live chat can explain the process, but written requests by email are the ones we track and answer.